Websites can be goofy! Hopefully the answers to our most frequently asked questions will help clear things up:

How do I get started using GoPetFriendly?

We’re excited that you’re ready to use GoPetFriendly! The best place to get started is the home page, where you'll find pet friendly destination advice and search capabilities allowing you to explore the 60,000+ pet friendly places listed on the site.

If you know where you're headed, use the search bubble to locate pet friendly hotels, vacation properties, campgrounds, restaurants, activities, and services providers you'll need on your trip.

If you’re ready to hit the road, the Trip Planner allows you to map your route and locate pet friendly places along the way.

If you're still deciding where to go, check out some of our favorite places at the top of the home page. Or, scroll down to discover pet friendly National Parks, Beaches, Mountain Getaways, Cities to Explore, Iconic Road Trips, and Unique Attractions.

Whether you're going around the block or across the country, we wish you waggin' trails!

Why should I become a member of GoPetFriendly?

Everyone can access the information and resources on GoPetFriendly. However, you must be a member to add your photos and write reviews about the places you’ve visited. In addition, only members can save and recall the trips they’ve planned using the Trip Planner.

Is it safe to give you my personal information?

Yes. We value your privacy and security as much as you do, and we won’t send you spam. The personal information you provide when you join GoPetFriendly will not be sold to or shared with any third parties, nor will it be shared with other members. If you choose to post photos or reviews, other GoPetFriendly users will see your screen name. You can find all the details in our Privacy Policy.

How do I become a member?

Becoming a member is easy and free! Just click “Login” in the header, then click “Join Now” at the bottom of the pop-up and provide the required information.

I’d like to share my photos and reviews with the GoPetFriendly gang. How do I do that?

That’s purrfect!! We love seeing what our FURends are up to. And sharing your experiences definitely helps other pet travelers. Start by logging into your GoPetFriendly account, and then navigate to the listing for the place you visited. There you'll see areas to add your photos and reviews. Thank you!

What are the requirements for adding my photos?

All photos submitted to GoPetFriendly must be your original photos and must be family friendly. Photos taken in landscape layout (wider than tall) generally look better on the site than those taken in portrait layout (more tall than wide). And we can only accept photos that are 10 MB or less. For complete details, please review our photo submission policy.

When will my review be published?

Reviews are published instantly, but can be removed by our moderators if the reviews doesn't follow our review writing guidelines.

GoPetFriendly reserves the right to remove a review at any time for any reason.

If you have a question about a review that has not been published, you can contact us directly here.

I know about some pet friendly places that aren’t included on GoPetFriendly. Do you want to know about them?

YAPsolutely! We’d love it if you’d share your knowledge so other pet travelers can have more fun! Please click Add a Place from the side menu if you know about pet friendly accommodations, activities, or business that are not already listed on the site.

How do I let you know about changes to a pet policy?

We appreciate your help! Please click the green conversation bubble and provide the updated information.

How can I let you know if a place listed on the site has closed?

Doggone it! It’s a bummer when a pet friendly business closes. Please click the green conversation bubble and let us know that the business has closed or moved.

Would you like to know about typos or broken web links that I’ve noticed?

Please, please, please! Spelling is not Scout's strength and websites are constantly changing. When he’s not chasing his tail, he does try to keep on top of it, but there is only so much a dog can do!

Seriously, we'd really appreciate it if you would click the green conversation bubble and let us know about any needed corrections.

How do I change the email address associated with my GoPetFriendly account?

That’s a cinch! To update your information or preferences just login and then navigate to your profile by clicking on your name in the upper right hand corner of the screen. This is where you can edit your email address.

How do I change my password?

Let me guess … you used your pet’s name as your password, your pet guessed it, and now he’s using your GoPetFriendly account to make all kinds of fun travel plans? That sounds great!

But if you want to regain control of your account and you remember your password, just login and navigate to your profile by clicking on your name in the upper right hand corner of the screen. Then click the Change Password box and you’ll be whisked to a place where you can choose a new password. Perhaps your pet's birthday will work better?!

What do I do if I’ve forgotten my password?

It happens to all of us! Just click Login and then Forgot Password. We’ll send you an email with a link to reset your password. When you receive the email, click the link. If the link doesn’t send you to a GoPetFriendly page, please cut and paste the entire link into your web browser. If you’ve waited and waited but still haven’t received an email from us, don’t panic … it probably got snagged in your spam filter. Please check your email program’s spam folder and rescue it!

Who is Scout?

Scout is the white dog in our logo. He spends most of his time (between naps) sniffing the internet for more places you and your pets can enjoy together.

How is the hotel, vacation property, and campground pet policy information gathered?

We called every place – yep, that’s right! Tens of thousands of phone calls were made to gather the detailed pet policy information that allows you to easily search for accommodations that meet your needs. In addition, our team makes routine calls to verify the pet polices we have are up-to-date.

However, before you visit an establishment, please contact them directly to confirm that they are still pet friendly. Sometimes management changes their policies and forgets to keep us in the loop.

I’ve noticed something in a listing that is incorrect. How do I let you know about it?

We really appreciate you for helping us track down the most up-to-date information! Please click the green conversation bubble and provide the current details.

How do I get in contact with my hotel to confirm my reservation and verify the pet policy?

To get in touch with a hotel, vacation property owner, campground, service provider, or attraction, you'll need to contact them directly. Phone numbers, websites, and email addresses are provided for most listings. Since all reservations must be made directly with the providers, GoPetFriendly does not have access to your reservation information.

My dog ate my hotel confirmation. Can you get me another copy?

Since all reservations must be made directly with the providers, GoPetFriendly does not have access to this information.. Please contact the hotel, vacation property owner, campground, service provider, or attraction to fetch this data.

What if a hotel changes its pet policy between the time I book my room and my stay?

At the time you confirm the pet policy and make your reservation, we recommend that you take detailed notes of your conversation, including the person you spoke with and the time of your call. Also be sure to tell the reservationist that you'll be traveling with a pet. When you arrive, if you are told the policy has changed, providing the details of this conversation to management should help you reach a resolution. If you're not able to come to an agreement with management, please email us and we will do our best to help resolve the situation.

If I write a review about an establishment, can I be contacted about it?

Communicating a contributor’s e-mail address to an owner, manager, or other person is absolutely against our privacy policy. GoPetFriendly contributors remain anonymous unless they choose to publish their email address or contact information within their reviews.

That being said, property owners or managers might respond to your review to thank you, ask for other comments, or legitimately attempt to resolve customer service issues. They are not allowed to ask contributors to retract a review. Harassing contributors is also strictly forbidden.

Can I be rewarded for a review?

No. Reviews written in exchange for personal benefits, such as gifts, services, or money, will be removed.

Establishments are free to encourage their clients to post their reviews when they return home. However, no representative of the establishment can offer premium, discount, upgrade, or special treatment for current or future stays in exchange for advice. If someone has offered you a reward for a review, please let us know.

In some cases, GoPetFriendly may launch promotions to reward contributors who have submitted eligible content over a particular time period with badges and points. These programs are not intended to encourage the sending of reviews to a particular business. All content sent as part of these promotions is accepted, whether positive, neutral or negative. They are subject to the same content policies as all other submissions sent to GoPetFriendly.

Is it possible to modify a review?

Once sent, your review can not be edited. If you would like to delete your review or make changes, please contact us.

Will my review appear on other websites or publications?

We do not share reviews with other websites or publications.

For more information, read our Terms of Use and our Privacy Policy.

How long will my review be published?

Your review will be published indefinitely on GoPetFriendly. Your review will only be removed if you wish to delete it by contacting us or if our team of moderators has determined that this review did not meet our review writing guidelines.

How do I get my business listed on GoPetFriendly.com?

In order to be listed on GoPetFriendly, your business must fit one of our existing categories and meet all of the criteria for that category. If your business meets our criteria, please search the website to be sure it's not already listed. If you don't find it, please provide the information in our submission form.

Please allow up to 7 days for your business to appear on the website. Our team verifies the information for each listing and publishes it as soon a possible.

How much does it cost to have my business listed on GoPetFriendly.com?

Basic listings are completely free! For better visibility owners have the option to upgrade their listings on GoPetFriendly.

How do I get my business removed from the GoPetFriendly.com website?

Our goal is to be a complete source of travel information for our users. Therefore, we will not remove a listing unless the business is permanently closed or no longer pet friendly. If that is the case, please email us.

How do I unsubscribe from the emails I receive from GoPetFriendly?

We're sorry you're no longer interested in our emails. There is an Unsubscribe link at the bottom of each email we send. Click that and you'll never hear from us again.

How can I close my account?

We hate to see you go! But if you must, login to your account and then choose Settings from the side menu. There you will see a button to delete your account.

If there was a specific issue with the site, our policies, or other GoPetFriendly users, we’d like to know so we can make adjustments in the future. Please click on the green conversation bubble and let us know why you left.