It’s no secret that I’m appalled by people who claim their pets are service animals. Naturally, I understand the desire to take our pets everywhere we go. And yes, compared to other places in the world, the limited access our pets experience is frustrating. But taking any action that makes life more difficult for people who require service animals is reprehensible. And now the impact of fake service dogs could bite us all.

Border Collie dog looking out from behind bars

An Epidemic of Fake Service Dogs

We launched in 2009, in response to a growing trend. People were looking at their pets differently – less like livestock and more like family. There was a desire to include pets in our lives, whether it be brunch with friends or a cross-country road trip. Passionate about this movement, we hoped our website would help people discover more things they could do together.

Over the years, the market has responded to meet the needs of pet lovers. There’s been a significant increase in the number of hotels that welcome pets. Restaurants, coffee shops, and bars have outdoor seating areas where pets were allowed. And all kinds of attractions, from beaches to museums, are pet friendly. Even the national parks have started a BARK Ranger program!

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Florida's Top Pet Friendly Attraction: Fort De Soto Park and Dog Beach |

Of course, not everyone has been satisfied with the pace of change. They want to take their pets everywhere, without limitation, all the time. And the morally bereft among them choose to pose their pets as a fake service dogs, with no regard for the fact that their actions cause people to question the legitimacy of actual service animals.

Unfortunately, the problem has become rampant. Airlines have been forced to tighten their requirements for service animals and emotional support animals, and many states have responded by passing additional legislation.

States Respond By Passing Stricter Laws

The Americans with Disabilities Act makes it a federal crime to pass your pet off as a service animal. Unfortunately, it’s rarely enforced. To combat the issue, states have enacted their own laws exceeding the federal law penalties for fake service dogs. Currently, 31 states ban the fraudulent representation of a pet as a service animal. Five additional states have laws that criminalize some aspect of service animal fraud. And still the problem of fake service dogs remains.

Blind woman and her Golden Retriever service dog

Florida’s Proposed Legislation Could Affect All Pet Owners

In 2015, Florida addressed the issue of fake service dogs. In addition to federal charges, misrepresenting a dog as a service animal in Florida is punishable by a $500 fine and up to 60 days in jail. But State Representative Bruce Antone from Orlando doesn’t believe that’s enough.

“I see it as a growing problem,” Antone said. “You just see folks expanding or pushing the boundaries on everything. With the pets, there’s an explosion of folks taking their pets in stores and restaurants.”

Antone knows the issue of pets in restaurants has already been addressed, but he feels something stronger is needed.

“I just feel like if we don’t put some sort of stopgap in place now, it’s only going to get worse,” he said. “Not everybody understands what the law is.”

The solution Antone’s proposing is laid out in House Bill 243. This measure would still allow restaurants to welcome pets at their outdoor seating areas, but would make it illegal to bring nonservice animals inside retail establishments, restaurants, bars, lounges, or “any other similar place of business in which the public assembles.”

The bill includes the following recommended penalties for breaking the proposed law:

(a) A warning for the first offense.

(b) A fine of $100 for the second offense.

(c) Thirty hours of community service for an organization that serves individuals with disabilities, or for another entity or organization at the discretion of the court, to be completed within 6 months for the third and subsequent offenses.

Antone thinks his bill has a 60 percent chance of passing during the 2020 congressional session.

The Potential Impact Of This Bill

I’m very much in agreement with Rep. Antone’s concern about fake service animals. And I agree that people should comply with laws that prohibit pets inside restaurants. However, his proposal does a severe injustice to responsible pet owners. If passed, this legislation would create significant new barriers for pet owners who reside in Florida, and those considering it as a travel destination.

By prohibiting pets inside “retail establishments,” Antone’s bill would no longer allow pet owners to shop in boutiques, pet supply stores, indoor shopping malls, and home goods, home supply, and other stores that currently permit pets.

In addition, taprooms, coffee shops, winery tasting rooms, lounges, and bars would also be placed off limits. Certainly, we can imagine “places of business in which the public assembles” encompassing hotel lobbies and museums. And there will be no hope for the creative expansion of pet friendly destinations, like the dog friendly movie theater that recently opened in Plano, Texas.

Unintended Consequences

Beyond driving away tourists and provoking residents, I worry that Antone’s bill could have more dire consequences. By prohibiting pets in venues that have historically chosen to welcome them, more people could feel driven to misrepresent their pets. And, given the relatively inconsequential penalties proposed, it’s foreseeable that this legislation could actually lead to more fake service dogs.

For those who would comply with the new prohibitions, prohibiting them inside might result in more pets being left in cars. That could be a life-threatening situation in a warm, sunny climate like Florida.

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What’s the Solution?

The bill proposed in Florida has further-reaching implications. Already 36 states have authorized laws addressing fake service dogs. If this legislation passes, it could become a model for the rest of the country, and the strides we’ve made to include pets in our lives would evaporate.

Obviously, I’m hoping that doesn’t happen. So, how do I think Florida should deal with fake service dogs?

Step 1: Enforce Current Laws

First, Florida should enforce the law they already have on the books. The possibility of being slapped with a $500 fine and sixty days in jail is enough to get the attention of anyone considering misrepresenting their pet.

Border Collie dog looking out from behind bars

Step 2: Empower Business Owners

Across the country, we see establishments setting more inclusive pet policies. Rather than imposing more restrictive laws, why not encourage these business owners and empower them to be the first line of defense against fake service dogs?!

Many owners and managers aren’t aware of their rights when it comes to service animals. And recognizing a service dog might not be obvious. Service animals can assist people with a variety of conditions, such as autism, epilepsy, and post-traumatic stress disorder. So, when determining whether a person is being truthful about their service dog, business owners or staff can ask two questions: Is this a service animal? and What service is it trained to provide?

Responses to these questions can be a quick way to eliminate imposters, because legitimate handlers should have no trouble detailing the services their animal provides. It’s possible some brazen liars might also provide reasonable answers. But that still doesn’t mean a business owner can’t remove a dog from the premises.

According to the law, service dogs must be under control at all times. If a service dog behaves a manner that poses a threat to the health or safety of others, such as urinating or defecating indoors, or menacing or biting at other patrons, and is not under the control of the disabled patron, they may be refused service.

Anytime a business owner has an issue with a service dog, or suspects that a person is misrepresenting their pet as a service dog, the authorities should be called. Then … see Step 1. It’s actually very simple.

What Can You Do?

Rep. Antone says that his bill isn’t anti-dog. I think the public will feel differently. If you live in Florida, or know people who do, please send them a link to this article and encourage them to contact their state representatives.

You can also educate yourself on the differences between service animals, emotional support animals, and therapy animals. Spoiler alert: The only one of these allowed inside restaurants are service animals. 

And, if you’ve been passing your pet off as a service animal, stop it. You’re ruining things for everyone.

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  • This service animal laws to deal ada sucks. This people are checking in our small motels as representing their dogs as service dogs. Can not deny them as they show fake documents no where to prove if they are correct. If don’t give them rooms then threat to sue business and for complain against ADA. They have damaged our rooms several times and cost us so much but no place to go and file claims against them

    • I’m really sorry to hear that you’re experiencing this, Paul. I wish people would stop lying about their pets being service animals. It makes life harder for people who need service animals and for business owners trying to do the right thing. I wish there was something more I could do to help.

      • These service dog ads, require nothing, even Vet certification is provided in 48 hours with out ever seeing the dog. That ‘you, yourself, can declare your pet to be an emotional support pet because you get ‘stressed’ leaving him home! They don’t even train for the basic ‘CGC’ certification. I’ve repeatedly seen dog owners carrying their lapdog around lapping up the ‘attention feed’ they receive from the public while letting people pet, talk to & even hold their susposed ‘service dog’.. That is not Service Dog behavior, playing & socializing while on duty! Also, bringing their pet to restaurants, allowing them to sit in booth seat with a nasty, crusty butthole (no manners or health concern next seat occupants) or in their lap with chin on the table, eating morsels & letting pet lick their fingers clean!! Anyone can see the ignorance of the owner! It is appalling.
        I believe, instead of laws bending over backwards to allow almost anything, the responsibility should go right back to the owners. Start with obedience & CGC certifications. Find a service dog trainer … see if you & your pet can handle this responsibility! Emotional Support dog is not a pet that nips when stressed or approached. Not every dog has the proper temperament. I believe every ‘service dog’ should be tested & issued certification by State representitive tester. Training could be provided any number of ways but, state certification must be issued with photo pet ID & current vax Vet clearance in vest.
        It is not fair for businesses to bear the burden of these wannabes without any authority to protect their facilities, merchandise and other patrons. Many dog owners protest this, but dog owners must be certified for medical need & willing to support this privileged & necessary status of ‘Service Dog’

        • I am an owner of a service dog. I have waited almost two years for her. She was and is trained specifically for me and my medical disability. Service dogs are extremely expensive because of the time and training it takes.
          It is not only frustrating but sometimes embarrassing when you are asked for documentation In order to enter a restaurant with your legitimate “service dog”.
          A “service dog “ is vital to their owner. Those who misrepresent their pet as a service dog should automatically have a 24 hour stint in the local jail. Fines should be imposed high enough to have the impact to stop this fraudulent practice.

          • Thanks for your note, Kelly. I completely agree with you. And I’m doing my best to raise awareness about this issue, and make it as easy as I can for people to find places where their pets are welcome. I wish you and your new partner all the best.

  • Category: Travel News / Tagged with: Florida